Customer (support) services are granted by G2A.COM Sp. z.o.o. Address: G2A.COM Sp. z.o.o., 26/7 Moniuszki Street, 31-523 Cracow, Poland Customer support email address: support@g2a.com
What is G2A.com?
G2A.com is an innovative marketplace where you can find a superb choice of games and many other products in an ever-growing, competitive price offer! Just use the search engine and type the game/product name you are interested in and see if our sellers have it on sale.
How does it work?
With G2A Marketplace there are no physical products delivered i.e. no boxes or DVDs. You receive a fully legitimate, digital activation code only! All you need to do is to activate it on the proper platform like Origin, Uplay or other, and download the files. The buying process is super-fast, reliable and absolutely free of any shipping fees! You will receive the goods just a few minutes after the payment is received.
Do I have to create an account to buy?
You do not need an account to start buying! An account is created automatically once you make your first order, with an invitational email sent to you for confirmation. With your account confirmed you can easily access your ordered codes in Buying > Bought Items section or start selling at G2A Marketplace.
What should I remember when I buy on G2A.com?
On the G2A Marketplace all products on sale are distributed electronically. There are no boxes nor any DVDs to be delivered. G2A presents you with the offers coming from many merchants from all over the world. You are going to receive a fully legitimate, electronic key or access data, for the product of your choice. Once received, you need to activate the product on a proper platform, i.e. Steam, Origin, Uplay or other, and download the files. The buying process is super-fast, reliable and absolutely free of any shipping fees! You will receive the goods just a few minutes after the payment is received. Use the G2A Shield to safeguard your purchase and guarantee maximum security for your transaction. G2A Shield has 100% guarantee.
I am interested in establishing a business partnership with your company. How can I contact you?
If you want to contact our e-sports and cosplayer deparment please write to partnerships@g2a.comIf you want to contact our wholesale department please write to jwronska@g2a.comIf you want to contact our youtube deparment please write to youtube@g2a.com If you want to apply for a partnership with G2A that does not include any of the abovementioned categories please write to marketing@g2a.com
G2A Marketplace has very low prices. How can I be sure this is not a scam?
On the G2A Marketplace we present you with a wide range of trusted sellers. They are vetted and consistently monitored to ensure the quality of their products. Through an open, free-market competition our sellers offer best possible prices on the market for your convenience! For further protection we have introduced the G2A Shield, an extra feature extending your buyer insurance with special services. We want you to have a great experience on the G2A Marketplace. G2A won two Stevie awards in 2016 for Customer Support.
Do I get a physical box after I place an order?
On the G2A Marketplace all products for sale are distributed electronically. There are no physical products delivered i.e. no boxes nor any DVDs. There is no faster means of getting games than in G2A marketplace the market!
How do I get the key delivered?
You receive your key directly in the order or on your user account. If you do not have an account yet it will be created with the first order you make. Just look for a confirmation email from G2A. Log into your account and select the “Bought Items” menu. There, select the transaction you have made and click “View Order” and “Get the Key” to display it.